Route a ticket queue

Pick-one per ticket: which team owns it.

Input

tickets.jsonl:

{"ticket": "The save button on the settings page is misaligned on mobile"}
{"ticket": "I was charged twice for my March invoice"}
{"ticket": "POST /v2/orders returns 500 when the cart has 0 items"}
{"ticket": "Dark mode makes the chart labels unreadable"}
{"ticket": "How do I export my data to CSV?"}

Call the local server

curl -s localhost:21118/v1/systemone -d '{"state": {"ticket": "The save button on the settings page is misaligned on mobile"}, "questions": {"team": {"type": "choice", "instructions": "Which team should handle this ticket?", "criteria": {"web": "frontend or UI", "api": "backend or API", "billing": "payments and invoices", "docs": "how-to question"}}}}'

Real answer for the first input (openjevx v0.4.0 8-bit model, CPU):

{"answers":{"team":{"action":{"act_probability":1},"answer_confidence":0.9008,"choice":"web","confidence":0.9008,"probabilities":{"api":0.0368,"billing":0.0241,"docs":0.0383,"web":0.9008},"type":"choice"}},"model":"openjevx","usage":{"input_tokens":58,"output_tokens":0}}

Same thing with jevx

jevx ask --profile openjevx --no-context --states tickets.jsonl --choice team="Which team should handle this ticket?|web=frontend or UI;api=backend or API;billing=payments and invoices;docs=how-to question"

Real output:

VERDICT  P     INPUT
web      0.92  {"ticket": "The save button on the settings page is misaligned on mobile"}
billing  0.90  {"ticket": "I was charged twice for my March invoice"}
api      0.90  {"ticket": "POST /v2/orders returns 500 when the cart has 0 items"}
web      0.63  {"ticket": "Dark mode makes the chart labels unreadable"}
docs     0.88  {"ticket": "How do I export my data to CSV?"}

The table output needs jevx v0.11.0 or newer.

What to do with the answer

Assign each ticket to choice. Below 0.6 confidence, leave it for a human instead of guessing.

How the local model did

All five routed as expected; the dark-mode ticket is the least sure (0.63).